Delivery & Shipping

We aim to get your order to you as quickly as possible. Purchases made over the weekend or on a public holiday will be posted within two business days. We are open Monday - Saturday 9:30am - 4:30pm. Sunday Trading will commence 1 December. Please contact our store directly for Christmas Trading Hours.

Please Note: our store and warehouse is closed on a Sunday & Monday. Your order will be sent out on a Tuesday if your order is placed over the weekend.

Standard Delivery Times

• Standard Australian delivery time on small orders: (3-5 business days)

• Overnight Courier on small items (1-2 Business days depending on state and location)

• In store pick up: You will be contacted when your order is ready for collection. It would be greatly appreciated if your order is collected within 2 business days

We use a variety of trusted logistic partners for shipping services to deliver your pieces safely and promptly. Due to some of our items being large and/or oversized and heavy, we have made every effort to absorb as much of the freight costings where possible while shipping Australia wide.

Once your order is placed, please allow 3 - 5 business days for dispatch of your order from our warehouse. Our carrier will notify you with an expected delivery date and relevant tracking information via sms or email so you can track your delivery.

Our freight service is a drop off service to your front door only. Due to the nature of our courier service, they are unable to assist moving furniture items inside your home. Our pieces are delivered already assembled in one piece.

In the circumstance that no one is home to receive your delivery and you are comfortable for your order to be left unattended without the carrier obtaining a signature, please leave a message in the comments section at check out and indicate of a safe place that your order can be left. Haveli & Co is unable to except any responsibility for your order once it is delivered.

OVERSIZED/ HEAVY ITEMS

If an item is oversized or heavy this will be detailed in the product description. 

Please contact us for a quote if you would like to purchase an oversized / heavy item at hello@haveliandco.com.au

Please allow a minimum of 2 working days for a shipping quotation to be sent out. 

For oversized, bulky, heavy or fragile items you may require a premium service with a special degree of handling and care for your piece. If you require a premium service please contact us via email and we can provide a quotation as this service is not automatically offered on our shipping calculator as displayed on our website.

If your delivery situation after dispatch requires re-delivery – re-direction or extra assistance additional costs will be chargeable. The costs are the responsibility of the purchaser and will be payable to Haveli & Co prior to the delivery being finalised.

Please note that orders being shipped to remote areas may require additional postage costs.

Oversized goods will be dispatched within 1-2 working days after your shipping quote has been received and accepted. Delivery time will vary depending on you location and particular item.

INTERNATIONAL SHIPPING

Please contact us directly for a Shipping / Freight quotation to: hello@haveliandco.com.au